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In the heart of Mudgee

Terms & Conditions

Payment Policy: Full payment required at time of booking.

Cancellation Policy: If cancelled 0-14 days before arrival 100% of the total amount will be forfeited. If cancelled 14 or more days before arrival 10% of the total amount will be forfeited.

Strictly No Pets Allowed (any whisker of pets or evidence of smoking in the house will incur a $350.00 cleaning & deodorising fee).


Booking Terms & Conditions

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Bookings.

All bookings are held in good faith to the arrival and departure date listed on your reservation confirmation, at the rate specified. To confirm reservations, current valid credit card details are required. Full payment and a valid Credit Card number (As a Security measure) are required 30 days prior to arrival. Or at time of booking if less than 30 days prior to arrival date. Variations to this may apply during peak periods at the discretion of Cawarra on the Park. Cawarra on the Park reserves the right to move a booking to alternative but similar accommodation due to circumstances beyond the control of Cawarra on the Park. No liability is accepted by Cawarra on the Park if such a move is made.

In making a booking with Cawarra on the Park you are promising that:

  • You are making a legitimate reservation on your own behalf or another person for whom You are legally authorised to act and for no other purposes;
  • You are the authorized card holder for the credit card you are using to pay for the booking;
  • You agree to the payment terms and cancellation policy of Cawarra on the Park as set out below;
  • You promise that all information that you supply is true and correct;
  • You agree to pay fees, taxes or the like which may be imposed on Cawarra on the Park by any government or authority.

Longer Term Bookings.

Clients must always pay for their accommodation in advance in an amount equal to the rate that they initially paid (i.e. if you paid for a week and you have booked for three weeks you must ensure that your fees for accommodation are paid weekly in advance and if you have booked for 3 months you must ensure that you have paid a month in advance at all times).

Cancellation fee.

A cancellation fee of 100% of the booked accommodation fee will apply to any booking cancelled within 0-14 days of arrival date. If a booking is cancelled in writing 14 or more days prior to arrival date then 10% of the total amount paid will be charged or $50 which ever is the greater.

Cawarra on the Park may alter these terms and conditions for specific bookings, and advise by return email, the terms and conditions that will apply. (i.e. Group or Peak Period reservations)

Payment of reservation.

Cawarra on the Park accepts Visa and MasterCard credit cards. All prices are inclusive of GST and are in AUD$(Australian dollars).

Rates are subject to change without notice.

Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit.

PIN/Access Code.

Cawarra on the park provides to its clients on confirmation of booking a unique PIN/access code for the duration of the booking at the accommodation. Your PIN/access code is your “key” to the accommodation being provided to you. As such you are responsible to ensure that the PIN/access code is not divulged to any third party. Should you divulge the PIN/access code to a third party then you acknowledge that you will be responsible for all losses, damage and breakages that occur in the accommodation which occur as a result of the use of the PIN/access code.

Losses and Breakages.

Cawarra on the Park prides itself in the superior quality of its accommodation. To ensure that the standards are maintained for our accommodation we have a policy in relation to losses and breakages.

With the exception of fair wear and tear any loss, damage or breakages (including lost nights, at the standard two bedroom daily rate, due to closure for repairing loss, damage or breakages) will be charged to the nominated credit card provided at the time of booking. If there are insufficient funds on the nominated credit card to cover the payment for any loss, damage or breakages then Cawarra on the Park reserves its rights against the client.

Telephone.

Clients need to be aware that there is no telephone service provided at the accommodation by Cawarra on the Park. We recommend that clients have mobile phone access at times during their stay.

Internet.

Complimentary broadband access is provided.

No Smoking Policy.

Clients need to be aware that Cawarra on the Park has a strict no smoking policy on its property. If Cawarra on the Park becomes aware of a client breaching this policy then a $350.00 cleaning and deodorizing fee will be charged to the nominated credit card. If there are insufficient funds on the nominated credit card to cover the charge then Cawarra on the Park reserves its rights against the client.


Privacy Policy

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General

Cawarra on the Park provides accommodation and related services via its Serviced Apartment Network.

Cawarra on the Park recognises the Privacy concerns of its customers, clients, guests, contacts and the users of its Web Site.

The Privacy Policy represents our policy as at 01 January 2007. The Cawarra on the Park will review this Privacy Policy ('the Policy') periodically and reserves the right to modify this Policy from time to time in whole or part, subject to any statutory rights you might have under the Privacy Act and any other applicable legislation. You should review the Policy on the Cawarra on the Park Web Site periodically to ensure that you are updated on any changes.

This Policy applies to on line and off line interactions and/or transactions.

In this Privacy Policy any reference to:

The "Privacy Act" is to the Federal Privacy Act 1988 and any amendments.

Cawarra on the Park means JW & KM Guest (ABN 69 203 868 403) and includes its related entities, and other organisations and individuals operating under JW & KM Guest

The "National Privacy Principles" means the National Privacy Principles for the Fair Handling of information set out in the Privacy Act.

"Personal Information" means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

The "Web Site" means the official Cawarra on the Park Web Site www.cawarramudgee.com.au.

Personal Information may be held at the Cawarra on the Park head office and/or a particular Cawarra on the Park Property.

Cawarra on the Park contact details in relation to privacy matters are C/- Privacy Officer:

P.O Box 1255 MUDGEE NSW 2850.
Phone 0263 723 326
Fax 02 6372 2468

Collection.

We will only collect Personal Information if it is necessary for one of our functions.

We will collect Personal Information in a lawful and fair way.

Where possible we will make the provision of Personal Information optional.

It is necessary for us to collect Personal Information to carry out a number of functions, including but not limited to:

  • Completing a booking for you or your agent either on-line or offline via the Cawarra on the Park central reservations service or other Cawarra on the Park sales contact. This may involve the collection of information from an agent e.g. on line, a travel agent or computer booking service;
  • Providing further information pursuant to a request;
  • Where you submit a guest survey at a Cawarra on the Park Property and provide your personal details and/or consent to being contacted;
  • Where you submit a request for a Brochure and or Special offer;
  • Where you provide feedback about the Cawarra on the Park either off line or on our Web Site; and
  • If you enter an Cawarra on the Park competition.


Where you have elected to receive further information by email, we may collect details such as whether you open the email, forward the email, access any of the links, or take up a Special Offer.

We may collect, use and disclose non personal information such as:

  • The source of bookings and statistics in relation to bookings;
  • The source of users of the Web Site (e.g. Internet Service Provider, country), statistics on the number of users etc (see Item C below).

Cookies & Links (For Web Site users).

A "cookie" is a piece of electronic information that is stored on your browser by the Web Site. The Web Site can then refer to that cookie to remember the context of the current user.

Cawarra on the Park Web Site only uses session cookies. Session cookies hold transient information about the current user's context (within a single "session") rather than between visits. Session cookies delete themselves each time you close or re-open your browser, or after 2 hours (whichever comes first), leaving no trace of Personal Information anywhere - neither on the Web Site, nor on the browser.

These session cookies are necessary for the user to browse the Web Site (i.e. you are not able to use the site if you disable the cookies). The session cookies are not stored in the "Windows/Cookies" or the "Windows/Temporary Internet Files" folders or on disk in any way.

The Cawarra on the Park Web Site uses cookies for identification information. It does not use cookies for; tracking the behaviour of individual users; or to store Personal Information.

The Cawarra on the Park Web Site may from time to time contain advertisements placed by third party companies or links with other web sites. Web sites associated with those third party companies or accessed via these links may contain cookies which may operate differently and collect personal information by different methods. We strongly suggest that you check the Privacy Policies of these sites.

Cawarra on the Park does not monitor these sites and is not responsible for their content. If you link to another web site you do so at your own risk. Cawarra on the Park makes no warranties regarding these web sites and takes no responsibility for any Privacy Policies or practices of any sites linked to the Web Site.

Use of Personal Information.

We will use the Personal Information which we obtain from you (or your agent) to meet the purpose for which the information was provided.

We may use non-personal data for various purposes including, amongst other things analysis, improving our processes, services and products.

If you are an “Cawarra on the Park” member or have elected to receive information, your contact details may also be used for direct marketing purposes unless you have provided us with the notification detailed in Item D5.

The Cawarra on the Park Web Site provides you with the opportunity of electing to receive information about specials or other services offered by Cawarra on the Park.

You may notify us if you do not want to receive direct marketing communications or any communications from us, by notifying the Privacy Officer. In the case of e-mail communications or offers, you will have the additional option to unsubscribe where indicated.

Cawarra on the Park will not sell or trade your Personal Information to third parties with out your consent, however Cawarra on the Park may distribute Personal Information to its related entities and other members of its group for marketing purposes and general business purposes (unless otherwise specified by you in accordance with Item D5).

Disclosure of Personal Information

The Personal Information that you have submitted may be disclosed to a third party to the extent necessary to provide the service that you have requested or to meet the purpose for which it was submitted.

Where you make a booking via the Cawarra on the Park Web Site or via the Cawarra on the Park reservations service, the Personal Information that you submit will be disclosed to the relevant Cawarra on the Park Property that you (or your agent) are booking in order to complete the reservation.

It may be necessary to disclose Personal Information in order to participate in activities with other business partners - if this is to be the case this will either be disclosed to you at the time of collection or reflected in an amended Privacy Policy.

In order to operate our systems and Web Site, from time to time we may engage contractors for a variety of purposes e.g. to assist us with mail outs, our databases or, email campaigns. Where this is necessary we will obtain their agreement to comply with the National Privacy Principles.

Personal Information may be disclosed to a third party if:

  • the disclosure is permitted by the National Privacy Principles;
  • the disclosure is required or authorised by law;


Cawarra on the Park believes that the use or disclosure is necessary:

  • to lessen or prevent a serious and imminent threat to an individual or public health and safety; or
  • to disclose to an enforcement body or relevant authority as permitted by the National Privacy Principals; or
  • we have advised you that it will be disclosed to a particular third party at the time of collection or in this Policy.

Access.

Should you seek access to your Personal Information, please forward a written request to the Privacy Officer.

We will provide access to Personal Information in accordance with the requirements of the Privacy Act. We may charge reasonable fees for access.

Accuracy.

We will take reasonable steps to ensure that the Personal Information that we collect is accurate, complete and up to date.

Security.

We will take reasonable steps to protect the Personal Information we hold from misuse and loss and from unauthorised access, modification or disclosure.

Cawarra on the Park has taken the following measures to help secure the Personal Information submitted via the Cawarra on the Park Web Site:

  • Reservations: The Reservation Request Forms on the Cawarra on the Park Web Site are secured by the Secure Socket Layer (SSL) protocol. This protocol ensures that all information submitted in our online reservation request system is sent directly to the Cawarra on the Park hosting server limiting the danger of interception.
  • E-mails: E-mails transmitted from the hosting server to the Cawarra on the Park reservations service are protected using a 512 character key utilising cipher text encryption to prevent and detect tampering with, interception, or forgery of messages.
  • Secure channels: Both Microsoft and Netscape browsers provide users with a positive visual clue that they are at a secure site. In Netscape Navigator and Microsoft Internet Explorer, the closed padlock icon appears in the lower right hand corner of the browser.


Whilst Cawarra on the Park will take all reasonable steps to protect the transmission, no data transmission over the Internet is guaranteed to be totally secure. As such we make no warranty about the security, accuracy or privacy of Personal Information submitted to the Cawarra on the Park Web Site.

Further Information, Correction & Deletion.

If you require further information about our privacy procedures or you would like to make corrections to your Personal Information held by us, please forward your written request to the Privacy Officer.

If you would like us to delete your Personal Information you should write to the Privacy Officer who will use all reasonable endeavours to delete your Personal Information from Cawarra on the Park records.

Complaint Process.

If you have any concerns in relation to the handling of your Personal Information, please direct those concerns in writing to the Privacy Officer.

More information about Privacy Law is available from the Federal Privacy Commissioner at www.privacy.gov.au.

Security and Video Surveillance.

To ensure that both our clients and accommodation are secure and safe Cawarra on the Park monitors movement to and from its accommodation and the surrounding precinct. Cawarra on the Park promises that there are no cameras or monitoring devices in the accommodation itself. Points of access to the accommodation are monitored via electronic security (PIN number/access code). The external accommodation precinct is monitored via video camera with all images stored off site for use only in circumstances where a breach of security has occurred.

Cawarra on the Park uses a booking system where information about a client is stored and which is used solely for the purpose of facilitating a client’s booking request. Elements of the booking request are then sent to a secure security server to allow the creation of a unique PIN code to give access to the accommodation for the duration of the client’s booking.


Web Site Terms & Conditions

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This is the site of Cawarra on the Park

By accessing this site you agree to accept, without qualification or limitation, all the Terms and Conditions as set out in this site.

Variation of Terms and Conditions.

These are the current Terms and Conditions for use of this Site. Cawarra on the Park may at any time vary the Terms and Conditions by Cawarra on the Park displaying the changes on this site and by visiting this site you acknowledge you will comply with the Terms and Conditions. You are advised to refer to the Terms and Conditions regularly as you are bound by them.

Offers, promotions and other programs may be offered from time to time on this site. Any such offer, promotion and/or program will be subject to terms and conditions. Cawarra on the Park reserves the right to alter, change, remove and/or replace any offer, promotion and/or program at any time without notice.

Use of this site.

This site is to provide you with information on Cawarra on the Park properties throughout Australia and to assist you in making a reservation with Cawarra on the Park properties.

To use this Site:

  • You must be 18 years or older;
  • You must have the legal authority to enter an agreement, and you agree to at all times be bound by the Terms and Conditions herein.


If making a reservation via this Site:

  • You are making a legitimate reservation on your own behalf or another person for whom You are legally authorised to act and for no other purposes;
  • You are the authorized card holder for the credit card you are using to pay for the booking.
  • You agree to the payment terms and cancellation policy of Cawarra on the Park as set out below;
  • You promise that all information that you supply is true and correct;
  • You agree to pay fees, taxes or the like which may be imposed on Executive Oasis by any government or authority.

Unlawful or Prohibited Use.

As a condition of usage of this site you agree that you will not use this site for any purpose that is unlawful or in any manner which violates any rights of Cawarra on the Park or any relevant third party or related entity of Cawarra on the Park or which is prohibited under the Terms of Use.

Copyright.

This site and its contents are subject to copyright and other intellectual property rights whether registered or unregistered. Any other use of the content of this site is prohibited, including but not restricted to: Modification, reproduction, transmission, performance and/or display.

Disclaimer.

Whilst Cawarra on the Park has reviewed this site to ensure that the information on this site is free from error, it does not guarantee the accuracy, adequacy or completeness of the information contained in the site.

Under no circumstances will Cawarra on the Park, its officers, employees, agents, contractors or its related entities be liable for any direct, indirect, incidental, consequential and/or special damages, claim, loss, loss of profits or expense whatsoever which result from any access or use, or any inability to access or use the site or in connection with any material.

Third Party Web Sites.

This site may provide links with other web sites operated by third parties. Cawarra on the Park does not monitor these sites and is not responsible for their content. If you link to another website you do so at your own risk. Cawarra on the Park makes no warranties regarding these websites.

Viruses.

Cawarra on the Park will not guarantee that any file and/or program available for download and/or execution from or via this site is free from viruses or any other condition that may damage, interfere with data or hardware or software that may be used. On agreeing to these terms you release Cawarra on the Park from all responsibility for the consequence of its use and take responsibility for all risk of use of programs and files on this site.

Privacy.

Please refer to our Privacy Policy.

Applicable Law.

The use of this site is governed by, and is to be construed and enforced in accordance with the laws of New South Wales, Australia. By using this site you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales.

Cawarra on the Park makes no representation that the content of this site complies with the laws of any country outside of Australia. If you access this site from overseas you do so at your own risk and you are responsible for complying and abiding by the laws of the country from which you accessed this site.